Rhenus Advanced Services in Tilburg, the Netherlands has now been working for Nonin Medical, a global leader in non-invasive medical monitoring equipment, for the past year; it serves its distributors in Europe, the Middle East, Africa and on the Indian subcontinent.
The Rhenus distribution centre has helped Nonin Medical improve its customer services and reduce product shipping times and costs.
Rhenus’ central location and its full range of services have helped make improvements and reduce time and costs. Rhenus Advanced Services processes orders, distributes products and provides customer and technical support for Nonin’s distributors. Nonin’s former customer support centre in Europe was located in Hudiksvall, Sweden. Nonin Medical is now using Rhenus as its main service partner.
Rhenus has extended the logistics portfolio with a flexible and scalable set of customer and financial services for Nonin’s customers. Rhenus’ current operations are based on the experience that it has gained during the past 15 years.
Lower shipping costs and faster delivery times
"Customers tell us they appreciate the lower shipping costs and faster delivery times from the Netherlands," says Steve Bucholz, president and chief operating officer at Nonin Medical, Inc. "We value the partnership we have with Rhenus and appreciate the many benefits they bring to our customers and operations."
Rhenus Advanced Services provides greater flexibility for customers
The front-end of the Rhenus operation has involved the introduction of a contact centre with multi-lingual support, mainly for the EMEA region.
By offering support in many languages, Rhenus is extending the range of flexibility and enabling customers to ask questions about orders, returning goods, technical services and/or invoices during their own business hours. This saves valuable time and increases customer satisfaction.
This represents a vital first line of support for customers and it is crucial to make the initial contact in the customer’s native tongue.
Rhenus also underlines its flexibility because it offers carrier-neutral transport operations. It selects carriers on the basis of the best mix of services and price to match customers’ specific requirements. Rhenus offers a one-stop shop from ‘order to cash’.